Return & Exchange Policy
Customer satisfaction is our #1 Priority at GRACILA we strive to make your shopping a memorable and hassle-free experience. We also want to make sure that you are happy to shop with us.
So we have very generous 5 days Return and exchange policy on our products.
However making a purchase indicates that you have acknowledged, Understood and agree to adhere to the following terms and conditions.
- We have 5 days return & Exchange policy from the date of product delivered. If you are unsatisfied with your product, you can Exchange & Return it within 5 days From Delivery.
- Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, Including hangers, polyester bags, Hang tags on garments
- We process your refunds only through net banking channels and ensure strict privacy for protecting your data.
- Customers must have to return the product with bill and label with it.
HOW TO RETURN & EXCHANGE THE PRODUCTS?
- A return for Refund or Exchange request has to be placed within 5 days from the time of order delivered on WhatsApp help desk (+91)6359324737
- Once we receive the request, after having an conversation with customer, we will approve and confirm the return or exchange request.
- Once acknowledged by team customer has to self-Ship and handle return courier process by him/her self through any local courier company. We do not have reverse pickup facility. (Shipping courier charges has to be paid by customer him/her self)
Address for returning product:-
120 / GANGA JAMUNA, OPP. NANA VARACHHA CHOPATI, SURAT-395008
Phone :- (+91)6359324737
(Please mention your name, address, number & order ID properly on the parcel)
- After submitting the parcel customer has to share the details or image of acknowledgement receipt, via WhatsApp helpdesk No.(+91)6359324737
- As soon as we receive a returned product, it will go through quality testing and once approved we will process your amount refund within 3-4 working days directly in your provided bank account.
- In case of exchange, once we receive a returned product, it will go through quality testing and once approved we will dispatch your exchanged product as soon as possible.
Products Purchased in sales or discounts are only eligible for Exchange and not for return for refund.